Refund and Returns Policy

VOSA reviews refund or return requests based on service-confirmation stage, logistics handoff, warehouse work, customs-document handling and committed third-party costs.

Service requests

For quotes, warehousing, logistics or route screening, refund eligibility depends on whether service checks, logistics coordination, document handling or third-party costs have already started.

Cargo issues

Return possibility depends on third-party policy, inspection evidence, route status, customs status and handling feasibility at the destination.

Contact

Email contact@vosa.com.vn with service reference, cargo photos, shipment code and a short issue description.